Question 1

Who is Origin Diamonds, and what makes you different from other retailers?"

Accepted Answer

No two people are exactly alike, and we believe engagement rings & jewelery should be the same. By combining the craftsmanship of fine rings with the ability to customize, we work with you to create one of a kind pieces that tell your story.

Question 2

Do you have physical stores?

Accepted Answer

Our rings and jewellery are sold online. However feel free to book a virtual appointment with us, directly online.

Question 3

When did Origin Diamonds originate?

Accepted Answer

We launched Origin Diamonds 2020 - rebranding our manufacturing jewellery workshop and wholesale arm. We're a family business that has been in the diamond and jewellery industry for over 100 years. Learn more about us

Question 4

Where are you based?

Accepted Answer

Origin Diamonds is based in Hyde Park, Johannesburg, South Africa. We are purely an online store.

Question 5

Is it safe to shop online?

Accepted Answer

Yes. Origin Diamonds delivers a 100% secure shopping experience. We will never pass, transfer nor sell any of your information to any third party companies. Also for your security and peace of mind we do not keep any record of your credit card details and security information. For more information on the security of our site please read our Privacy Policy

Question 6

Are we members of the Jewellery Council of South Africa?

Accepted Answer

Yes, we are a member of the Jewelery Council of South Africa. This means you can buy with confidence, knowing your piece of jewellery has a fair market price, its components have been responsibly, ethically, and sustainably sourced, and that your satisfaction with your purchase is of great importance to the seller. As members we are commited to; Conduct business and treat customers in a manner befitting the status of a Jewellery Council member at all times. Ensure that every purchaser is a satisfied customer, and to render prompt and efficient service; Offer service based on the highest ethical standards. Maintain the highest level of personal and professional integrity. Earn, establish and maintain a reputation for giving value at a fair price. Promote goodwill and communication between Jewellery Council members. Refrain from belittling the value and/or quality of merchandise supplied by competitors/colleagues. Maintain sound business relationships with suppliers in order to provide the best ultimate service to customers. Submit to arbitration in case of a dispute between member and customer, or member and supplier, or member and member. Avoid untruthful or misleading statements in publicity and/or advertising.

Question 7

How do your prices compare to other internet retailers?

Accepted Answer

Our prices are lower than other online stores. As you are purchasing directly from the main source we are able to pass the savings directly to you by eliminating all the traditional layers of wholesalers and retailers in the supply chain.

Question 8

Where are your rings manufactured?

Accepted Answer

All of our rings and jewellery are manufactured in our workshop in Rosebank, Johannesburg, South Africa

Question 9

Can you help me design a custom piece?

Accepted Answer

Origin Diamonds specializes in full custom design, and can create the jewelry piece you desire. For more details, please visit our page on Custom Designed Jewelry or contact us.

Question 10

I like a piece of jewellery on your site, but would you make a small change for me?"

Accepted Answer

Many of our pieces are made to order, which makes us able to customize our standard items to fit your personal preferences. For example, we can modify the center gem shape, the finish, the precious metal, and the gems that we set. Contact us at 0791198800 to discuss all of your modification options.

Question 11

I have my own jeweller, can I buy a loose stone from your site?"

Accepted Answer

Most certainly, we’re happy to find and provide you with the perfect stone.

Question 12

Can I buy a setting without buying a Center Gem?

Accepted Answer

We do not sell or create settings unless the customer is also purchasing a center stone from Origin diamonds. Our settings are made-to-order with each one handcrafted for a center gem with unique characteristics to ensure the quality of the finished piece. For this reason, we do not provide stand-alone settings or semi mounts. Please let us know if we can assist you with selecting a center gem from Origin Diamonds.

Question 13

Can I view the ring before I buy?

Accepted Answer

Origin Diamonds does not have a retail shop in order to keep overheads to a minimum. This guarantees the best possible price in all of South Africa. All our rings are custom made to customer specifications. Therefore we do not keep or make any rings for sampling purposes.

Question 14

How accurate are the proportions of the rings in the images?

Accepted Answer

The proportions are determined by the measurements of the main diamond. All rings are pictured with a particular main diamond size, so the proportions may vary if the diamond you select is smaller or bigger than the one pictured.

Question 15

Why do similar pieces of jewelry have such different prices?

Accepted Answer

There are many factors that can affect the value of gold jewellery. Since gold is sold by weight, heavier pieces can be more costly than lighter ones. Designer jewellery also generally costs more, especially if it is a one-of-a-kind piece. Special finishes such as rhodium plating, matte or sandblasted, may also affect the cost of the piece

Question 16

Do all rings come with a cad design?

Accepted Answer

Not all of them. Some of the wedding bands donot require CAD designs and will be produced directly by hand.   If you would like, you can request a free copy of your CAD file.   Contact us at: ross@origindiamonds.co.za and request a copy of your CAD file, using your order number as a reference.

Question 17

How Can I Find a Diamond that is Not in Your Inventory?

Accepted Answer

Our inventory is constantly being updated and we may have additional inventory of ethical Origin Diamonds not listed on our website. Please contact us so we can help you find a diamond, lab growndiamond or moissanite that is perfect for you.

Question 18

Do You Offer Lab Grown Diamonds?

Accepted Answer

Origin Diamonds offers an extensive collection of stunning white lab created diamonds, which have the same physical, optical, and chemical characteristics as our natural diamonds.

Question 19

Are Your Lab Diamonds Certified?

Accepted Answer

Yes. Our lab diamonds are certified by independent diamond grading labs, and have an inscription that matches the number on the laboratory certificate.

Question 20

Are Lab Diamonds Real Diamonds?

Accepted Answer

Yes. Lab created diamonds have the same physical, chemical, and optical characteristics as natural diamonds, as well as the same fire, scintillation, and sparkle. They are real diamonds. Lab created diamonds are nearly impossible to differentiate from natural diamonds with the naked eye. Learn more about lab grown diamonds

Question 21

What Is Moissanite?

Accepted Answer

Moissanite is a gemstone born from the stars. It was first discovered in 1893 by a French scientist named Henri Moissan, who later won the Nobel Prize in Chemistry. He discovered microscopic particles of the gem that would eventually bear his name in Arizona, in a crater created by a meteorite that fell to Earth. He initially thought that he had discovered diamonds, but later determined that the crystals were composed of silicon carbide.   Natural moissanite is incredibly rare, so moissanite available today is laboratory-created. After many years of trial and error, the particles Moissan discovered were successfully synthesized to produce what is now one of the world’s most scintillating gemstones. Learn more about Moissanite

Question 22

How Are Moissanites Graded?

Accepted Answer

While diamonds are graded on the 4 C’s scale (Cut, Clarity, Color, Carat), moissanites are graded solely on color. The cut and clarity is similar across different qualities of moissanites. At Origin Diamonds, we offer Super Premium moissanites! Super Premium moissanites are IF / VVS Clarity, falling within the D-G range.

Question 23

Are The Small Stones In My Ring Moissanite?

Accepted Answer

No, they are not! If you order your engagement ring with a moissanite centre stone, all the small stones in the Halo, Side Stone, Bridal Set, Three Stone or Vintage designs, will be diamonds.

Question 24

Do You Offer Alternative Gemstones Such As Tourmaline, Aquamarine, Etc.?"

Accepted Answer

We offer a wide variety of gemstones, including aquamarines, morganites, tanzanites, amethysts, and more. If you do not see the gemstone you are interested in, please contact us for assistance.

Question 25

Do I Get A Grading Certificate For my Diamond?

Accepted Answer

All the Diamonds & Moissanite from 0,30 cts and up have a certification from one of the following international laboratories GIA. IGI. DIA. EGL. We want our customers to have confidence that we are using our best efforts to both bar conflict Diamonds from our inventory and sell Diamonds and Diamond Jewellery that are conflict free. Learn more

Question 26

Are Your Diamonds Graded By An In House Gemology Expert?

Accepted Answer

All the Diamonds & Moissanite from 0,30 cts and up have a certification from one of the following international laboratories GIA. IGI. DIA. EGL.A certification by in-house gemology experts has virtually no value.

Question 27

Are Your Prices Flexible?

Accepted Answer

We offer excellent value by providing our socially conscious jewelry at the lowest possible price, generally lower than many traditional jewelry retailers offer for standard jewelry. As a result, we cannot offer additional discounts or negotiated prices.

Question 28

How Long Does It Take To Receive My Order?

Accepted Answer

Origin Diamonds makes every effort to get your order to you as soon as possible. Estimated number of days-to-shipment are 14 - 12 days. You will be updated through the entire process.

Question 29

Can I Expedite My Order to Receive it Sooner Than the Date Given?

Accepted Answer

Expedited production services can be arranged. We appreciate your patience and understanding while we create your piece of jewelry. Please contact us at 079 119 8800 with any questions.

Question 30

Can You Help Me Keep the Engagement Ring a Surprise?

Accepted Answer

We understand that diamond jewelry is often given for special surprise occasions such as an engagement. Please let us know what we can do to help you maintain your surprise. Special arrangements can be made by contacting us at +27 079 119 8800.

Question 31

Is Your Packaging Discreet? What Does The Box Look Like?

Accepted Answer

Your order will arrive in unmarked packaging to keep its contents a secret. Origin Diamonds is not mentioned on the package. We can also ship your order to your office, a specific location to be held for pick up, or wherever you indicate. Please let us know what we can do to make sure your Origin Diamonds order remains a surprise. Contact us for special delivery arrangements.

Question 32

Is Shipping In South Africa Free And Is My Piece Insured

Accepted Answer

Yes. With a sophisticated Track & Trace System equipment allows you to pinpoint exactly where your parcel is. After you complete your purchase please contact us for shipping details. When your order its completed, we will book for you our Courier Service. You will receive an e-mail notification the day your order has been shipped with a confirmation of shipment and a waybill number. This will give you the ability to track your order online until it reaches your destination. All parcels are fully insured by Jem & Jewel (Pty) Ltd. Insurance. This free service is only for customers within the South Africa Borders.

Question 33

Do You Include An Insurance Appraisal With A Purchase?

Accepted Answer

We include a complimentary insurance appraisal with all Diamond Engagement Rings & Wedding Bands and Jewelery Valuation Certificate Upgrade: To keep up to date with changes in the Jewellery market you need to have your items valued at least every 2 years, this service is R350.00

Question 34

What Payment Methods Do You Accept?

Accepted Answer

We accept all major credit cards, bank wire payments(EFT) and PayPal.

Question 35

What if there is an issue with my purchase?

Accepted Answer

Origin Diamonds offers a Lifetime Warranty on every purchase. If there are any problems with the quality of your ring, we'll repair it free of charge. If you damage a piece, we are happy to repair it for a reasonable fee.

Question 36

Can I return the ring and get a refund?

Accepted Answer

Due to the nature of our business and the fact that all designs are crafted to order and according to your requested specifications, purchased items cannot be returned and money cannot be refunded. Section 20 of the Consumer Protection Act (Act No. 68 of 2008) provides for special circumstances under which goods cannot be returned. These circumstances apply to hand-made and customized goods such as tailored clothing, custom-cut curtains or carpets, personalized gadgets, or jewellery made to order, for more details about this policy please read Terms & Conditions

South Africa's Leading Online Jeweller

083.379.6648

FAQ's